Here are some areas that V.I.C.™ will help you understand and apply to everyday work situations:

1) Theft/Fraud/Embezzlement: Understand the "ins and outs," "nuts and bolts," "whys and wherefores," of theft, stealing, fraud, rip-offs, cons, etc. These questions and answers will give you a clear understanding of these serious issues will make it easier to deal with them when the time comes.

2) Decision-making/Preparation: Learn how to make sound, quality, correct decisions. These questions and answers will teach you to prepare for the unexpected. You will also learn how to prepare for the expected.

3) Analyzing Behavior/Body Language: Since most communication occurs at the non-verbal level, it only makes sense to learn what a person-especially a deceptive, manipulative, dishonest suspect-is really telling you. These questions and answers will teach you to read the subtle-and not to subtle-messages being sent by those who appear loyal as well as those you trust.

4) Loss Prevention Policy: These questions and answers show you how to develop and communicate your company's loss prevention policy and procedures to the employees they were-or in many cases were not-designed for.

5) Investigations: Investigate perpetrators privately! Snoop secretly. Construct a confidential case. Learn the principles that the professionals apply and take advantage of years of proven, legal investigative techniques. These questions and answers will help bring out the "detective" in you.

6) Integrity Interviewing/Interrogations: "Interrogation is the gentle art of interviewing." These questions and answers will show you how to obtain legal admissions and written confessions. You'll learn to dramatically reduce the anxiety associated with confronting an employee suspected of fraud. Learn what to say, and what not to say. Learn when to say it, and when not to say it. Learn how to say it and how not to say it. Learn who to talk to, and who not to talk to. Learn the most important question you can ever ask in an interview.

7) Firing: These questions and answers teach you how to fire, terminate, let go, or discharge an employee properly. Whatever you wish to call it, firing an employee isn't easy. If it were, it wouldn't be at the top of the list of those things that create the most stress in a manager's job. Avoid wrongful discharge. Learn when to fire, and when not to fire.

8) Hiring: Like firing, hiring isn't easy-or at least it shouldn't be. Hire the best and avoid the rest. Learn to ask the legal questions. Understand what questions to avoid. Learn to save time in the hiring process. Avoid discrimination. These questions and answers deal with hiring an employee correctly and in an efficient manner.

9) Shoplifting: The handling a shoplifter can pose a dangerous situation. Learn not to take shoplifters lightly. Understand the amateur as well as the professional shoplifter. These questions and answers teach you to detect, apprehend, and process shoplifters legally and safely.

10) Courtroom Tactics: These questions and answers do not prepare you for the bar exam. They will, however, help you tremendously to be a competent witness in the courtroom. Testify with confidence. Learn how not to be intimidated. Understand why the lawyer behaves the way he or she does.

11) Theme Development/Advanced Interviewing: These questions and answers are for those of you who desire to hone your interviewing/interrogating skills to the maximum. These questions and answers also require an open mind and a desire to get to the truth using knowledge, spontaneity, and creativity in a legal and non-threatening manner. It is the next level to the Integrity Interviewing/Interrogations category.